Privacy Policy

How everyone’s digital collects, uses, and protects information across
our website, campaigns, and connected client systems, explained
plainly, with no jargon hiding what matters.

Last updated: 18 September 2026

Quick summary

We collect what you give us directly, enquiries, newsletter sign-ups, and client billing details, plus website usage data from cookies and analytics.
When we work inside a client's own HubSpot, Salesforce, Braze, Marketo, or n8n environment, we access their customer data only to deliver that engagement, we don't extract, store, or reuse it for our own purposes.
We use HubSpot, Google, and Meta/LinkedIn to run our own marketing. These providers are hosted overseas, mainly in the US, so your information may be handled outside Australia.
We don't sell personal information, and we never feed client or customer data into AI tools like Claude or OpenAI.
You can access, correct, or ask us to stop using your information at any time, and unsubscribe from marketing with one click.
Concerns can be raised with us directly, or escalated to the OAIC if you're not satisfied with our response.

01 Introduction

Everyone’s Digital (“Everyone’s Digital”, “we”, “us” or “our”) is a registered business name of Resonant Software Solutions Pty Ltd (ABN 91 628 541 113). We are committed to protecting the privacy of individuals who visit our website, engage us for services, or otherwise interact with us. This Privacy Policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access or correct your information or make a complaint. It is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this policy.

02 What personal information we collect

The personal information we collect depends on how you interact with us, and may include:

Enquiry and contact details – name, email address, phone number, company name and any information you provide when contacting us through a form, email or phone call.
Newsletter and marketing details – email address, name and marketing preferences when you subscribe to our communications, plus engagement data such as opens and clicks.
Client and billing details – business contact details, invoicing and payment information for clients we provide services to.
Website usage data – IP address, device and browser information, pages visited and referral source, collected automatically via cookies and analytics tools.

Access to client systems: As part of delivering our services, our team is often given access to a client’s own platforms (for example, their HubSpot, Salesforce, Braze, Marketo or n8n environment), where we may see personal information about that client’s own customers. We access this information only to teach, configure, and support the client’s use of their own tools, and only to the extent necessary for the engagement. We do not extract, export or separately store this information outside the client’s own systems, we do not use it for our own marketing, sales or data management purposes, and we do not feed it into any other platform. Each client’s own privacy policy governs how their end customers’ personal information is collected and handled; this policy covers information Everyone’s Digital collects and holds in its own right.

We do not intentionally collect sensitive information (such as health information) unless it is knowingly and voluntarily provided to us and is directly relevant to the services requested.

03 How we collect personal information

We collect personal information:

04 Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

05Cookies and website analytics

Our website uses cookies and similar technologies to enable site functionality, understand how visitors use our website, and support advertising and retargeting. This may include analytics tools and advertising pixels (for example, from Google and Meta/LinkedIn). You can control or disable cookies through your browser settings, though some parts of our website may not function as intended if you do so.

06Who we disclose personal information to

07Who we disclose personal information to

For our own marketing, sales and business administration, we use HubSpot as our CRM and email marketing platform, together with Google (Workspace, Analytics, Ads) and Meta/LinkedIn advertising tools. Personal information we collect directly – such as enquiry details, newsletter subscriptions and website analytics – may be disclosed to these providers as needed for them to perform that function for us. They are subject to their own privacy and security terms.

Separately, in the course of client engagements we may work within a client’s own Salesforce, Braze, Marketo, n8n or similar environment, as described in section 2 above. We do not use these platforms for our own marketing, sales or data management, and personal information we hold in our own right is not disclosed to them.

We also use AI-assisted tools (such as Anthropic’s Claude and OpenAI’s tools) to help build automations, train and upskill our team and clients on their tech stacks, and support parts of our own work. We do not input personal information belonging to clients or their customers into these AI tools.

We do not sell personal information to third parties.

08Overseas disclosure

HubSpot, Google and Meta/LinkedIn (our own service providers, described in section 6) are operated or hosted outside Australia, primarily in the United States. As a result, personal information we collect directly may be disclosed to, or accessed from, overseas recipients located in the United States. Where we engage overseas service providers, we take reasonable steps to work with reputable providers who maintain appropriate data protection standards, but we cannot guarantee that an overseas recipient will handle personal information in a manner consistent with the Australian Privacy Principles.

Where we access personal information within a client’s own platforms (such as their Salesforce, Braze, Marketo or n8n environment) to deliver services, any hosting location and overseas disclosure of that information is a matter for the client and governed by their own privacy policy and arrangements with their vendors, not by us.

09Data security

We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including restricting access to personal information to those who need it to perform their role.

10Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and, other than in limited circumstances permitted by law, will provide access or make corrections as requested.

11Direct marketing

Where we send you marketing communications, you can opt out at any time by using the unsubscribe link included in that communication or by contacting us directly. We will action opt-out requests promptly.

12retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law, after which it is securely deleted or de-identified. In practice, this means: enquiry, newsletter and other marketing-related personal information is retained only while it remains relevant to an active relationship or subscription, and is deleted once that relationship ends or you unsubscribe (unless we are required to keep it for one of the reasons below); client and billing records (such as invoices and payment information) are retained for a minimum of five years in line with Australian Taxation Office record-keeping requirements, regardless of when a client engagement ends; and any personal information we are required to retain under another Australian law, or in connection with an active legal or regulatory matter, is kept for as long as that requirement applies.

13Complaints

If you have a concern about how we (Resonant Software Solutions Pty Ltd, trading as Everyone’s Digital) have handled your personal information, please contact us at hello@everyonesdigital.com with details of your concern. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

14Children's privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

15Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “last updated” date.

16Contact us

For any questions about this Privacy Policy or how we handle personal information, contact us at: hello@everyonesdigital.com.

Everyone’s Digital is a registered business name of Resonant Software Solutions Pty Ltd (ABN 91 628 541 113).

Questions about your data?

Reach out to hello@everyonesdigital.com and
we’ll get back to you directly – no ticket queue,
no runaround.